You can contact us using the Contact Us feature of the https://symptomchecker.isabelhealthcare.com ("the Website").
Isabel Healthcare Limited is based in the United Kingdom, and your personal information is collected, stored, used and shared in accordance with UK and European Union laws. Please be aware that the information you provide to Isabel through the Website or otherwise will be transferred to the United States, as described in section 5.
2. What Isabel means by Personal Data
Personal Data means any data about you which includes data which identifies you, or from which you can be identified by cross referencing with other commonly available sources of information.
If we receive information about you in which you are not identified, and from which you cannot easily be identified, for example, if you use the Symptom Checker without registering, this is not Personal Data.
3. The Personal Data which Isabel collects and/or you provide to Isabel includes the following:
The above information will be collected by the Website.
Isabel may also collect Personal Data when you contact Isabel.
4. How Isabel uses your personal information
Your personal information is used by Isabel: -
Any processing of information will be undertaken for the legitimate interests pursued by Isabel in accordance with GDPR Article 6 paragraph 1(f), which are running websites which provide on a viable and profit making basis, assistance to health professionals and to others in making conditions of symptoms, to accumulate data which enables analysis and reporting of circumstances and medical outcomes assistance and ancillary purposes.
5. How Isabel discloses to, or shares with, third parties, your personal information
If we are legally compelled to disclose your Personal Data to a third party, we will attempt to notify you unless doing so would violate the law or court order.
In addition, we may disclose your personal information as described below:-
proportionate disclosure to third party contractors in respect of the hosting, support, maintenance and operations of the Website.
6. How Isabel protects your personal information
7. How long Isabel keeps your Personal Data
Subject to any request that your data be deleted per section 9 below, Isabel will keep and use the Personal Data for (a) as long as you are registered user of Isabel and for up to 7 years afterwards, in order to deal with any consequent queries or complaints you may have, or (b) for as long as the law permits (whichever is shorter); or
After the relevant retention period has expired, your personal information will (to the extent possible) be expunged from our systems, unless there is a specific legal reason or requirement to keep the information for longer, for example if it is relevant to any current or potential legal proceedings.
Notwithstanding the above, Isabel may keep statistical or anonymised information (from which you cannot be identified) for longer periods.
The information about unregistered users is not Personal Data as it does not identify nor permit the easy identification of individuals.
8. Your rights include:
You may exercise these rights at any time by contacting us with details of your request, using the details in the "Contact" section of our website.
You have a right to complain to the Information Commissioner's Office if you believe that any use of your personal information by us is in breach of applicable data protection laws and/ or regulations. More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/.This will not affect any other legal rights or remedies that you have.
9. Contacting Isabel
10. Automated processing
We will not carry out any automated processing of your personal data.
11. About cookies
Cookies are small files stored in your computer’s hard drive by your web browser. When you access the Website our computer server will access these cookies so that it can recognise your computer and make using the Website easier for you. For example, cookies allow the Website to remember your Username and Password to save you having to retype it every time you visit the Website. Most web browsers automatically accept cookies, but you can alter your settings to allow you to be prompted every time a cookie is sent to you or you can choose not to receive cookies at all. However, please note that if you have ‘disabled’ cookies in your browser this way you may not be able to use certain features on the Website.