Please take a moment to read the following Privacy Policy. This should be read in conjunction with our Terms & Conditions . Please note that words which are defined in our Terms & Conditions also apply to this Privacy Policy. If there is anything you do not understand then please Contact Us.

1. This Privacy Policy

   Isabel Healthcare Limited ("Isabel") is the Data Controller under the Data Protection Act 1998. Isabel is committed to protecting your privacy online. This Privacy Policy sets out how we treat your personal information, allowing you to make informed choices about the personal information that (a) Isabel collects from you when you access and/or use the Website, or (b) you provide to Isabel in the ways described in paragraph 3 below. 

   In addition, this Privacy Policy complies with the Data Protection Act 1998.

   
   

   By registering or supplying data or information on the Website, you consent to the collection, use, and transfer of your information under the terms of this Privacy Policy.

   
   

   Isabel Healthcare Limited is based in the United Kingdom, and your personal information is collected, stored, used and shared in accordance with UK and European laws. As part of the services offered to you through our https://symptomchecker.isabelhealthcare.com ("Website"), the information you provide to Isabel Healthcare Limited on the Website will be transferred to the United States. This will happen because the hosting provider of our Website is located in the United States.

   
   

   You should be aware that privacy laws in the United States may not be equivalent to the UK and European laws, and by using the Website, you hereby consent to the transfer, storage and processing of your personal information in the United States in accordance with this Privacy Policy and applicable law.

   
   

   If you do not consent to the transfer, storage and processing of your personal information in the United States, please do not use this Website.

   
   

   CHANGES TO THIS PRIVACY POLICY

   
   

   Personally Identifiable Information ("PID") – Isabel will inform you if a material change is made to the Privacy Policy, which means a change that expands the permissible use or disclosures of PID allowed by the prior version of the Privacy Policy. Your continued use of the Website will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use the Website. Please exit the Website immediately if you do not agree to the terms of this Privacy Policy of any revised policy.

   
   

   Personal Health Information ("PHI") – Isabel will inform you if a material change in the Privacy Policy is made that involves the use of your PHI, and your express opt-in authorisation will be requested. If you choose to not accept the new Privacy Policy, then the current Privacy Policy conditions will remain in effect so long as Isabel continues to make the functionality containing the PHI available. Isabel reserves the right to discontinue or limit functionality in all our products.

   
   

   Non-Material Changes – Isabel may make non-significant changes to the Privacy Policy that do not affect Personally Identifiable Information or Personal Health Information. For these instances, we may not notify you of such non-material changes.

   
   

   If we decide to change the Privacy Policy, we will post those changes to this Privacy Policy, the home page, and other places appropriate throughout the Website so that you are aware of what information we collect, how we use it and under what circumstances (if any) we disclose it.

   
   

   Isabel reserves the right to modify this Privacy Policy at any time, so please review it frequently.

   
   
2. What Isabel means by personal information

   Personal information means any data from which you can be identified (including, without limitation, information such as your name, postal address, email address and password) and which concerns you. All personal information that Isabel obtains from you will be dealt with in accordance with the provisions of this Privacy Policy and the Data Protection Act 1998.

   
   
3. Personal information that Isabel collects and/or you provide to Isabel
   • Navigation data – IP address and the website you came from.
   • When you register, Isabel asks you to provide us with various details about you,including (without limitation) your name, email address and information as to how you heard about the Website
   • Isabel may also collect personal information when you contact Isabel.
   • Finally, Isabel uses session cookies to store information about your current Website session. These cookies are deleted when you leave the Website and close your browser. If you so choose, Isabel will also use a cookie to collect and store your Username and Password. Isabel may also use cookies to collect statistical information about your use of the Website. Please see below for more information About Cookies.


4. How Isabel uses your personal information

   • Your personal information is used by Isabel so that Isabel can administer and support the Website and to provide you with access to the appropriate areas and functions of the Website.
    
   • Isabel may use your personal information to contact you from time to time, in order to ask for your views on the Website and to notify you occasionally about important changes or developments to the Website.
   • Isabel may also use information provided by you (such as what you think about the Website and improvements that you would like to see made) or statistical information collected, so that Isabel can improve the service to you or make your visits to the Website more useful and rewarding.



5. How Isabel discloses to or shares with third parties your personal information
   
   

   Except as described in this Privacy Policy or as specifically agreed by you, we will not disclose any PID or PHI Isabel gathers from you on the Website. We may only release PID or PHI to third parties:

   • to comply with legal requirements such a law, regulation, search warrant, subpoena or court order;
   • in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights;
   • for internal reorganisation purposes; and/or
   • if Isabel enters into joint-venture or Isabel is sold to or merged with another business entity.
   
   

   In the event that we are legally compelled to disclose your PID or PHI to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose personal information as described below:

   • proportionate disclosure to third party contractors in respect of the hosting, support, maintenance and operations of the Website,

   
   
6. How Isabel protects your personal information

   Isabel is strongly committed to data security and we take reasonable and appropriate steps to protect the security of your personal information from unauthorized access, loss, misuse, alteration or corruption. Isabel has put in place reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the security of the information you provide to Isabel. 

   
   

   These steps include (without limitation) communicating this Privacy Policy to Isabel employees and relevant contractors. Only authorised employees and contractors under strict controls will have access to your personal information. 

   
   

   HOWEVER, WHILE ISABEL STRIVES TO PROTECT YOUR PERSONAL INFORMATION, DUE TO THE NATURE OF THE INTERNET ISABEL CANNOT GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO ISABEL. WITH THIS IN MIND, YOU MUST TAKE EVERY PRECAUTION TO PROTECT YOUR PERSONAL INFORMATION WHILE YOU ARE ON THE INTERNET.

   
   
7. How long Isabel keeps your personal information
   

   Isabel will keep and use your personal information as described above:

   
   

   (1) in the case of registered users of Isabel, for (a) as long as you are registered user of Isabel and for up to 7 years afterwards, in order to deal with any consequent queries or complaints you may have, or (b) for as long as the law requires (whichever is longer); or

   
   

   (2) in the case of unregistered users of Isabel, for as long as the law requires.

   
   

   After the relevant retention period has expired, your personal information will (to the extent possible) be expunged from our systems, unless there is a specific legal reason or requirement to keep the information for longer, for example if it is relevant to any current or potential legal proceedings. Notwithstanding the above, Isabel may keep statistical or anonymised information (from which you cannot be identified) for longer periods.

   
   
8. Updating your personal information

   You are entitled to see the information held about you and to amend or update any inaccuracies in your personal information. Please note that we are entitled to charge a £10 fee for providing you with access to your personal information. If you would like to review or update your personal information please Contact Us.

   
   
9. Contacting Isabel

   We regularly review our compliance with this Privacy Policy. If you have a complaint or problem, please contact us by email at info@isabelhealthcare.com. Our customer service department will forward your complaint to the appropriate internal department for a response or resolution. We try to answer every email within 2 days, but may not always be able to do so.

   
   

   If you want to delete or update your Personal Identifiable Information, please Contact Us.

   
   
10. About cookies

    Cookies are small files stored in your computer’s hard drive by your web browser. When you access the Website our computer server will access these cookies so that it can recognise your computer, and make using the Website easier for you. For example, cookies allow the Website to remember your Username and Password to save you having to retype it every time you visit the Website. 

    
    

    Most web browsers automatically accept cookies, but you can alter your settings to allow you to be prompted every time a cookie is sent to you or you can choose not to receive cookies at all. However, please note that if you have ‘disabled’ cookies in your browser this way you may not be able to use certain features on the Website.