Please take a moment to read the following Privacy
Policy. This should be read in conjunction with our Terms & Conditions
. Please note that words which are defined in
there is anything you do not understand then please Contact Us.
Isabel Healthcare Limited ("Isabel") is the Data Controller under the Data Protection
treat your personal information, allowing you to make informed choices about the
personal information that (a) Isabel collects from you when you access and/or use the Website,
or (b) you provide to Isabel in the ways described in paragraph 3 below.
By registering or supplying data or information on the Website, you consent to the
Isabel Healthcare Limited is based in the United Kingdom, and your personal information
is collected, stored, used and shared in accordance
with UK and European laws. As part of the services offered to you through our
http://symptomchecker.isabelhealthcare.com ("Website"), the information you provide to Isabel Healthcare Limited on
the Website will be transferred to the United States. This will happen because the
hosting provider of our Website is located in the United States.
You should be aware that privacy laws in the United States may not be equivalent to the
UK and European laws, and by using the Website, you hereby consent to the transfer, storage
and processing of your personal information in the United States in accordance with this
If you do not consent to the transfer, storage and processing of your personal information
in the United States, please do not use this Website.
Personally Identifiable Information ("PID") – Isabel will inform you if a material change is made
Your continued use of the Website will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use
Isabel reserves the right to discontinue or limit functionality in all our products.
Identifiable Information or Personal Health Information. For these instances, we may not notify you of such non-material changes.
What Isabel means by personal information
Personal information means any data from which you can be identified (including, without
limitation, information such as your name, postal address, email address and password) and
which concerns you. All personal information that Isabel obtains from you will be dealt with
Personal information that Isabel collects and/or
you provide to Isabel
- Navigation data – IP address and the website you came from.
- When you register, Isabel asks you to provide us with various details
about you,including (without limitation) your name, email address and information as
to how you heard about the Website
- Isabel may also collect personal information when you contact Isabel.
- Finally, Isabel uses session cookies to store information about your current
Website session. These cookies are deleted when you leave the Website and close your browser.
If you so choose, Isabel will also use a cookie to collect and store your Username and Password.
Please see below for more information About Cookies.
How Isabel uses your personal information
- Your personal information is used by Isabel so that Isabel can administer
and support the Website and to provide you with access to the appropriate areas and functions
of the Website.
- Isabel may use your personal information to contact you from time to time,
in order to ask for your views on the Website and to notify you occasionally about
important changes or developments to the Website.
- Isabel may also use information provided by you (such as what you think
about the Website and improvements that you would like to see made) or statistical
information collected, so that Isabel can improve the service to you or make your
visits to the Website more useful and rewarding.
How Isabel discloses to or shares with third parties your personal information
we will not disclose any PID or PHI Isabel gathers from you on the Website.
We may only release PID or PHI to third parties:
- to comply with legal requirements such a law, regulation, search warrant,
subpoena or court order;
- in special cases, such as in response to a physical threat to you or others,
to protect property or defend or assert legal rights;
- for internal reorganisation purposes; and/or
- if Isabel enters into joint-venture or Isabel is sold to or merged with
another business entity.
In the event that we are legally compelled to disclose your PID or PHI to a third party,
we will attempt to notify you unless doing so would violate the law or court order.
In addition, we may disclose personal information as described below:
- proportionate disclosure to third party contractors in respect of the hosting, support, maintenance and operations of the Website,
How Isabel protects your personal information
Isabel is strongly committed to data security and we take reasonable and
appropriate steps to protect the security of your personal information
from unauthorized access, loss, misuse, alteration or corruption. Isabel
has put in place reasonable and appropriate physical, electronic, and
managerial procedures to safeguard and secure the security of the information you provide to Isabel.
employees and relevant contractors. Only authorised employees and contractors under
strict controls will have access to your personal information.
HOWEVER, WHILE ISABEL STRIVES TO PROTECT YOUR PERSONAL INFORMATION,
DUE TO THE NATURE OF THE INTERNET ISABEL CANNOT GUARANTEE THE SECURITY
OF ANY INFORMATION YOU TRANSMIT TO ISABEL. WITH THIS IN MIND, YOU MUST
TAKE EVERY PRECAUTION TO PROTECT YOUR PERSONAL INFORMATION WHILE YOU ARE ON THE INTERNET.
How long Isabel keeps your personal information
Isabel will keep and use your personal information as described above:
1) in the case of registered users of Isabel, for (a) as long as you are registered
user of Isabel and for up to 7 years afterwards, in order to deal with any consequent
queries or complaints you may have, or (b) for as long as the law requires (whichever is longer); or
(2) in the case of unregistered users of Isabel, for as long as the law requires.
After the relevant retention period has expired, your personal information
will (to the extent possible) be expunged from our systems, unless there is
a specific legal reason or requirement to keep the information for longer,
for example if it is relevant to any current or potential legal proceedings.
Notwithstanding the above, Isabel may keep statistical or anonymised information
(from which you cannot be identified) for longer periods.
Updating your personal information
You are entitled to see the information held about you and to amend
or update any inaccuracies in your personal information. Please note
that we are entitled to charge a £10 fee for providing you with access
to your personal information. If you would like to review or update your personal
information please Contact Us.
a complaint or problem, please contact us by email at email@example.com.
Our customer service department will forward your complaint to the appropriate
internal department for a response or resolution. We try to answer every email within 2 days,
but may not always be able to do so.
If you want to delete or update your Personal Identifiable Information, please
Cookies are small files stored in your computer’s hard drive by your web browser.
When you access the Website our computer server will access these cookies so that
it can recognise your computer, and make using the Website easier for you. For example,
cookies allow the Website to remember your Username and Password to save you having to
retype it every time you visit the Website.
Most web browsers automatically accept cookies, but you can alter your settings
to allow you to be prompted every time a cookie is sent to you or you can choose
not to receive cookies at all. However, please note that if you have ‘disabled’
cookies in your browser this way you may not be able to use certain features on